Frequently Asked Questions

Q: Why should I choose P&C Uniforms as my uniform supplier?
A: We are a fully owned and operated Australian company & have been supplying Corporate, School, and Sports uniforms to Australian customers for 30 years. Only the most reputable business can survive in this industry under the same ownership, for four decades. You can be guaranteed that you will be dealing with a company that knows their product, and can offer you uniforms today and for many years into the future with the confidence we will be there to assist you with your requirements long after many of the fly‐by‐nighters have long gone.
We do not only sell Stock range garments, as most uniform suppliers do these days, we can manufacture garments to your specifications, and supply you with a total uniform concept. This can consist of a mixture of Custom Made & Stock Range items.

Q: I cannot find exactly what I am looking for on your web site, what can I do now?
A: Call us and we can help – we have access to dozens of ranges, plus as we are manufactures we can make exactly what you require in most cases. TEL: 07-3801 3366

Q: Can I visit your showroom?
A: Yes, we welcome customers to come to us to discuss their requirements, please contact one of our Sales Team to make a suitable time, our Showroom is open Monday ‐ Thursday 9.00am ‐ 5pm and Friday 8.30am ‐ 2pm.

Q: Can a representative visit me?
A: Yes. Our head office is based in Brisbane and our Sales Team visits customers throughout South East Queensland as required, we also call on customers throughout Central Queensland, North Queensland, and New South Wales on a regular basis. For customers outside of these areas we can assist you via Phone & Email and should the need arise we would arrange a personal visit.

Q: Can you send me a catalogue?
A: Yes. And a member from our Sales Team can put together a design proposal showing relevant items and forward this to you. Our extensive fabric and assembly resources are available to you. If you are considering a change, please contact us for a design presentation and supply proposal.

Q: We have staff in offices across Australia; can orders be sent to a number of locations?
A: Yes, we can ship your orders to any location you require, however additional freight charges do apply. Contact our Sales Team to discuss your requirements.

Q: Can you carry garments in stock for our future requirements?
A: For organizations with large staff numbers we are happy to negotiate a stock holding program, involving us keeping stock of your uniform, and you only being invoiced as stock is drawn from our warehouse. Stock service enables delivery lead times to be significantly reduced, less hassle with running out of stock and continuous reordering, yet still reduces cash flow burden for schools. Please discuss your specific requirements with one of our Sales Team.
UNIT 5 SPRINGLANDS PARK
8 SPRINGLANDS DRIVE, SLACKS CREEK QLD 4127
TEL: 07-38013366 FAX: 07-38015811
WEB: www.pcuniforms.com.au
EMAIL: info@pcuniforms.com.au

Q: Can I have embroidery or printing added to garments I order?
A: Yes, most items and garments can have branding. Some restrictions to apply to branding options, our Sales Team can advise you further.

Q: How should I order from P&C Uniforms?
A: Please email or fax your orders containing the following details to ensure that your order is promptly processed and made correctly: our item #, description, quantity per size, requested delivery date, your purchase order #, date, any special requests or comments. Please use our codes when ordering. Our items numbers are can be found on our price list, and eliminates the risk of processing the wrong item, or even where it is to be made. We will contact you to confirm receipt of your order. If you do not hear from us, please contact us to ensure that we have received your order.

Q: How do I set up an account with P&C Uniforms?
A: All new accounts are payment before delivery unless your credit application has been approved for an extended credit period. All purchases are strictly nett. Payment can be made either by cheque, direct deposit, or by credit card. We accept Visa, Mastercard, BankCard.

Q. When should I order my uniforms?
A: Back to School uniform orders: If we receive your order by June 30, we can assure delivery start October / November. This lead time is essential for imported apparel that requires production of fabric, assembly, and shipping back to Australia by sea. Winter uniform orders need to be received not later than December to be assured of delivery the following April/May. Even if you order brand name off the shelf uniforms such as Stubbies, beware that stock is available on a first come first serve basis. Sublimated sportswear orders allow 6-8 weeks any time of the year except for Chinese New Year in January / February each year in which 4 additional weeks need to be added. Corporate and Workswear orders allow 15 working days for branded stock apparel if your brand is in stock. Otherwise we will try to find a substitute item. Indent orders (customized) for you offshore allow 4 months.
If you are concerned that ordering in advance will not be accurate, please contact us. We can assist you to determine quantities that will cover your needs, and can even offer Stock Service, involving us keeping some of your stock in our warehouse. Contact us for details.

Q: Where do you manufacture garments?
A: P&C Uniforms manufacturers in its own factory located in Brisbane. Due to the need to offer schools competitively priced uniforms, P&C manufactures the majority of its garments in China and Vietnam. We utilize the same fabrics and patterns, and our Quality Control staff manage production. Customers benefit from reduced prices for back to school orders manufactured offshore. Our local factory gives you shorter lead times for 'top up' orders.

Q: Can you supply uniforms in less than 2 weeks?
A: Yes. P&C Uniforms also distributes Off The Shelf apparel at competitive prices, including Biz Collection, Biz Corporate, Bisley, JB's, and more. We can normally receive your item in just a few days, and add embroidery or screen printing in 5‐7 days. We charge $20.00 for orders less than 12pcs per brand. So it is recommended that your try to select items from 1 brand.

Q: Can I obtain a price list?
A: Our prices are reviewed annually and/or due to significant changes to our costs, which we may pass on to you. We will inform you if the need arises to increase prices. We try to provide all of our customers with price lists. If you have not received our price list, please contact us. All orders under $250 will incur a handling charge of $20.00.

Q: Is freight charged?
A: Will be charged at cost for all orders under $1000.

Q: How long does it take to get my uniforms?
A: Australian made: peak season 6‐8 weeks, off peak 4‐6 weeks. Indent orders imported by sea 4 months. Imported by air from 1‐3 months depending on style and fabric (airfreight surcharge may apply). Our lead time for top up orders (if we are holding stock of fabric) is 8-10 weeks. Note that orders for imported goods received between January and March will take an extra month due to China New Year holidays.

Q: Does P&C Uniforms guarantee the quality of its products?
A: Our garments are supplied to you with a 12 month warranty. The clothing warranty covers defect of workmanship and materials, but DOES NOT cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.

Q: How do I deal with faulty items from P&C Uniforms?
A: Please take a photo of the defect and email us info@pcuniforms.com.au. Include a description of the fault, and in the subject line of your email, write RETURN AUTHORITY REQUEST. We will respond to you within 2 working days. P&C Uniforms will either repair (3 working days), replace (2-3 working days if item in stock), credit (2 working days), or refund (5 working days) any item with a legitimate fault.

Q: How long will my garments last?
A: Please rotate your stock. Uniforms with extended shelf life are more susceptible to problems with the integrity of fabric and accessories. We reserve the right not to accept returned items more than 2 years after date of manufacture.

Q: Does P&C Uniforms accommodate special sizings?
A: P&C will accommodate special sizing. A surcharge of $15.00 applies . Please contact us to arrange time for the student to visit for a measure and quote. We can also alter your existing uniform for you.

Q: Does P&C Uniforms keep stock of fabrics for my uniforms?
A: Unless a stock service agreement has been entered into, we will only order enough fabric to cover your orders. Fabrics are subject to availability from wholesalers, and it is recommended that you let us know before June 30 your order quantities so that we can schedule production of fabric.

Q: Does P&C Uniforms offer payment arrangements?
A: Yes. Your school may qualify for a payment arrangement that will result in lower cash outlay, better cashflow forecasting. Contact us for more information.

Q: Can P&C Uniforms offer blazer pocket supply and embroidery service?
A: Yes. We provide this service to our existing blazer customers. Contact us for one of our forms.

Q: What is the minimum quantity?
A: Australian made: 6 per size total 24pcs per style and colourway. A surcharge of $15.00 applies to orders under our minimum order quantity due to the higher costs associated with manufacturing. Off the shelf apparel minimums are 20pcs over mixed styles and sizes. Sublimated Apparel: Our prices are based on 35pcs per style. A surcharge applies to orders less than 35pcs. Imported: Please contact us for a confirmation of minimum quantity for imported items ordered on an indent basis.